Frequently Asked Questions

What is Neyuvi?

Neyuvi is a brand dedicated to offering exquisite sarees that combine the beauty of tradition with modern trends. We curate and offer a wide range of sarees, from timeless classics to contemporary styles, suitable for every occasion.

Are your sarees handcrafted?

Yes! At Neyuvi, we take pride in offering sarees that showcase India’s rich heritage and craftsmanship. Many of our sarees are handcrafted by skilled artisans, making each piece unique and special.

How can I contact Neyuvi for further assistance?

We’re here to help! You can reach us through the following channels:

• Email: support@neyuvi.com
• Phone: +91 9014362492

Do you offer any discounts or promotions?

Yes, we occasionally run special promotions, discounts, and sales. To stay updated, sign up for our newsletter, follow us on social media, or check our Offers section on the website.

How long will it take for my order to arrive?

Delivery times depend on your location. Typically, it takes:

• Within India: 5-7 business days
• Remote Areas: May take a little longer

Please note that unforeseen circumstances like weather conditions or carrier delays may affect the delivery time. You will receive tracking information once your order is shipped

Do you offer international shipping?

At the moment, we only offer shipping within India. However, You can reach out to us for bulk orders we can discuss and plan for international shipping.

How do I track my order?

Once your order is shipped, your orders page updated with tracking details. You can use the provided tracking number to track your shipment on the courier’s website.

What payment methods are accepted?

We accept a variety of payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• UPI Payments
• Net Banking
• Wallets (such as Paytm, Google Pay, etc.)

All payments are processed securely through our trusted payment gateway.

How long does it take to process a refund?

Refunds are typically processed within 7-10 business days after we receive and inspect the returned product. The refund will be issued to your original payment method.

How can I place an order on Neyuvi?

Placing an order is simple:

1. Browse our collection of sarees on www.neyuvi.com.
2. Select the saree you wish to purchase and choose any available options (color, size, etc.).
3. Add the item to your cart.
4. Complete the checkout process by providing your shipping details and payment information.
5. You will receive an order confirmation via email.

Can I return or exchange my order?

Yes, we offer returns and exchanges within 7 days of receiving the product, provided the following conditions are met:

• The product is in its original condition with tags attached.
• The product has not been worn, washed, or altered in any way.

For more details, please refer to our Return & Refund Policy.

How do I initiate a return?

To initiate a return, please follow these steps:

1. Contact our customer support at support@neyuvi.com or call +91 9014362492 with your order details.
2. We will guide you through the return process and provide you with instructions for returning the product.
3. Once we receive the returned item and verify its condition, we will process your refund or exchange.

Can I cancel or modify my order?

Orders can only be canceled or modified before they are shipped. Once an order has been dispatched, it cannot be canceled. Please contact our support team as soon as possible if you wish to make any changes to your order.

Do you offer customization services for sarees?

At the moment, we do not offer customization services. However, we aim to introduce custom orders in the near future to help you personalize your saree shopping experience! You can reach out to us.

How do I care for my saree?

We recommend that most sarees be dry cleaned to maintain their fabric quality and luster. However, for some cotton sarees, gentle hand washing may be suitable. Be sure to refer to the care instructions provided with each saree for specific guidelines.